OTC Group customer service & RMA

Customer service is more important than ever. It is about the overall customer experience.
We can make your customers feel excellent. Telephone (with or without own telephone line) or by e-mail, Our internal customer service is ready.

Customer Service

To perform customer service we use a transparent web-based helpdesk ticket system. All emails are entered into the online system. We answer the customers from this system. Through the reporting tool you have a perfect overview of the questions and their content.

Customer returns (RMA)

The customer service for your web shop is just one of the things you can outsource We also gladly take delivery of your return services.
We have extensive experience with return processing:

• Returns are handled within 4 hours of entry (SLA).
• You receive a report of the received and processed returns automatically.
• Returns can be tested, sealed or repackaged.
• An prepaid postage number is available for all our clients.
• Consumers can return returns efficiently through more than 750 collection, or delivery points in the Netherlands.
• Also in Belgium, we have solutions to return via a delivery point.
• In Germany we have our own local return address.
• All returns are recorded with a reason for return. Of these, you will receive a report automatically.